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GENERAL TERMS OF USE
Welcome to the VLOV online store! By using this website and making purchases here, you accept the following terms and conditions. Please read them carefully before placing your order.
CUSTOMER SERVICE
You can contact me for questions about products, personalization, the status of your order and any problems with your order via:
- contact form on the website
- email: vlovvloerkleding@gmail.com
- Instagram: @vlovvloerkleden
- Facebook: Vlov vloerkleden
I usually respond to messages within a few hours, always the same day.
ACCEPTANCE OF ORDER CONDITIONS
Since custom rugs are individual, I ask that you read and accept the terms and conditions of order. The terms of use can be found in the link you received. You must check all the boxes marked "I agree" and provide the previously received ordernumber so that I can begin your project. This form is intended to prevent misunderstandings and misinterpretations. You must know and accept the following:
✔ 50% deposit required. This deposit is non-refundable as it covers the cost of materials and reserves my working time for the project. Once payment is received, I will send a deposit invoice for your payment.
✔ The remaining amount (minus the deposit) must be paid after the order is completed and before shipping.
✔ Each rug is handmade to order, so there may be slight variations in color, shape and size compared to the visualization.
✔ The delivery time for orders is determined individually (average 1-2 weeks). Once work has started, you can no longer make changes to the design.
✔ If you cancel your order after production has started, your deposit will not be refunded and the final product will not be shipped.
✔ I agree to the use of photos from my order (without personal data) for promotional purposes: social media, portfolio, etc.
✔ By ordering a pattern with a copyrighted character, I confirm that I understand the work is fan-art and that VLOV claims no copyright. This fan-art isnt for resale.
PAYMENTS
VLOV offers safe and easy payment methods via the Mollie system:
- iDeal - fast online transfer
- Payment cards: Visa, Mastercard, Maestro
- Digital wallets: Apple Pay, Google Pay
If agreed in advance, it is also possible to pay by bank transfer.
PRIVACY AND PROTECTION OF PERSONAL DATA
I respect the privacy of my customers. That is why I only collect the necessary data when an order is placed: name, email address, delivery address and order details. Your data will only be used to process your order and to guarantee efficient customer service. This data may be shared with trusted third parties, such as:
- Wix.com - the platform that supports my online store
- Mollie - online payment system
- PostNL and DHL - courier companies that carry out the delivery.
Each of these entities processes data in accordance with applicable data protection legislation (GDPR).
You have the right to view, correct or delete your personal data. Please contact me for this.
The VLOV online store isnt intended for persons under the age of 16. I do not intentionally collect personal information from children without consent of their parent or keeper. If I have accidentally collected this information without your consent, please contact me and I will delete it immediately.
GOOGLE ANALYTICS AND COOKIES
My website uses Google Analytics, an analysis tool from Google Inc., for statistical and marketing purposes only. Google Analytics collects anonymous data such as:
- browser type
- country and device
- time spent on site
- visited subpages.
This information is collected via cookies and IP addresses, but doesnt allow identification of a specific person. This information is mainly used to monitor website traffic.
DATA ACCURACY
The customer is fully responsible for the accuracy of all data he/she provides when placing an order, including: name and surname, email address, shipping address, choice of size, pattern, design instructions. If you provide incorrect or incomplete data, the seller isnt responsible for delays in order execution, incorrect delivery or incorrectly performed personalization. The customer is obliged to carefully check all data before confirming the order or sending the form.
COPYRIGHT
All rugs designs, images, photos, illustrations and content placed on the website vlovvloerkleden.nl are the intellectual property of the brand owner and are protected by copyright law (including the Dutch Copyright Act and the EU Directive). It isnt permitted to use images from this site for commercial, promotional or media purposes without explicit permission. Ordering a product doesnt mean that you transfer the copyright to the design or image thereof.
Some rugs are based on designs inspired by pop culture, characters from games, movies, anime, etc. - they are made as fan art, exclusively at the customer's request, and are intended for private use as decoration only - they may not be resold as a branded product. When ordering such a design, the customer acknowledges that it is an unofficial design.
VLOV claims no rights to the original brands, characters and names. These are registered trademarks of their respective owners (for example: Disney, Nintendo, Marvel, etc.).
This fan art is not advertised as official products, is not mass produced or intended for commercial distribution and is intended for artistic and collectible purposes only. If you are the owner of the rights to a character or brand and would like to report an infringement and request removal of the design, please contact me and I will take appropriate action immediately.
SHIPPING AND RETURNS
Detailed rules regarding delivery time, returns and complaints procedures are described in a separate tab: SHIPPING AND RETURNS POLICY.
CHANGES TO THE RULES
I reserve the right to make changes to these regulations. These changes may be the result of: updating the offer, changes in legal regulations, adapting to new website functionalities or payment methods, improving the quality of customer service. The changed rules will enter into force as soon as they are published on the website. I therefore advise you to check the rules before placing an order. Date of last update of the regulations: 12 /06/2025.
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